Support
How can we help?
Find answers to common questions about learning progress, backups, settings, and troubleshooting.
Troubleshooting
If VYRENO is not working as expected
- Close VYRENO and open it again.
- Restart your iPhone or iPad.
- Open the App Store and install any available VYRENO update.
- Confirm that your device is running the latest compatible version of iOS or iPadOS.
Before deleting the app, export a backup from VYRENO Settings if you want to keep your learning data. Deleting the app also deletes its locally stored data.
Data and backups
How do I back up my learning data?
Open VYRENO Settings and choose the export option. VYRENO creates a JSON backup and opens Apple’s share sheet so you can save it to Files or another destination you choose.
How do I restore a backup?
Open VYRENO Settings, choose the import option, and select a valid VYRENO JSON backup. Review the confirmation carefully because importing replaces the learning data currently stored in the app.
Where is my progress stored?
VYRENO stores your learning progress privately on your device. It does not require an account and does not sync your progress through a VYRENO server.
How do I erase my data?
Use the reset control in VYRENO Settings and confirm the action. You can also remove all local app data by deleting VYRENO from your device.
Common questions
Do I need an account or internet connection?
No account is required. VYRENO’s lessons, projects, prompts, glossary, and progress features are designed to work offline after the app is installed.
Why is the next lesson locked?
Lessons follow a guided sequence. Complete the current required lesson to unlock the next step in your learning path.
Can I use VYRENO on both iPhone and iPad?
Yes. VYRENO supports both iPhone and iPad. Because progress is stored locally, use export and import if you want to move a backup between devices.
Does VYRENO collect or track my activity?
No. VYRENO does not include advertising, third-party analytics, or behavioral tracking. Read the full VYRENO Privacy Policy for details.
Contact support
If the steps above do not solve the issue, contact the VYRENO developer using the developer contact information on VYRENO’s App Store product page.
When reporting a problem, include your device model, iOS or iPadOS version, VYRENO version, what you expected to happen, and the steps that reproduce the issue. Do not include private information or attach a backup file unless requested.